This dealership is horrible to deal with. They are thrilled to sell you all the extra warranties when you purchase the vehicle, but don't like to follow through with them. Their warranty work gets thrown to the back of the line, so it takes a ridiculous amount of time to get your car back. And to boot, they don't answer their phones in the shop or service, nor do they respond to voice-mail I've called over 10 times in the last week and left more than one message, with ZERO response. I've also been in the shop ... Read More

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DealerRater - Feb 3, 2026

This dealership is horrible to deal with. They are thrilled to sell you all the extra warranties when you purchase the vehicle, but don't like to follow through with them. Their warranty work gets thrown to the back of the line, so it takes a ridiculous amount of time to get your car back. And to boot, they don't answer their phones in the shop or service, nor do they respond to voice-mail I've called over 10 times in the last week and left more than one message, with ZERO response. I've also been in the shop to check on my vehicle status since they won't answer the phone, and there are always employees sitting at the service desk literally ignoring the ringing phones. I will never do business with them again.

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Paul D. was GREAT!!! Polite, informative, and great overall to work with. Also Ben S. and the Business Manager Lady were polite and explained everything clearly. We love dealing with Underriner, both the Sales and Service Departments.

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I had Blake, Ben, and Scott to assist me in getting my trade in completed and helping me get into the vehicle I came for. Very easy to work with and did their best to get my payments to what I needed them.

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The dealership, especially Jordan Darnell, was so patient with my indecision. He was so communicative, personable and truly helpful, he didn't rush any part of the process. I'd recommend him to anyone looking for a new or used car.

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I drove 3 hours away to have car worked on. We rented a car while the car was left to service (we live out of state too). I took them 4 days and 3 phone calls to tell me my car part was on back order until mid September (car will be in another state by then). $490 on a rental car later, I picked up car with cracked windshield and they said oh its a rock yet it clearly rained over the weekend I was so angry by then I left can called insurance. Stay away, horrible at picking up service phone and ... Read More

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DealerRater - Jul 28, 2023

I drove 3 hours away to have car worked on. We rented a car while the car was left to service (we live out of state too). I took them 4 days and 3 phone calls to tell me my car part was on back order until mid September (car will be in another state by then). $490 on a rental car later, I picked up car with cracked windshield and they said oh its a rock yet it clearly rained over the weekend I was so angry by then I left can called insurance. Stay away, horrible at picking up service phone and calling back. Further, DO NOT BUY OR BRING A VOLVO TO MT THIS IS YOUR ONLY OPTION!

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Thank you all so much for your extreme patience and willingness to keep working through the whole process and helping us with those little unexpected happenings. Everyone was amazing! I don't know of anyone who didn't do their best to help us. Thank you again!!

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My battery light was coming on in my car 850 miles from home so I called Underriner Hyundai to see they could get me in and fix it the issue. They did a diagnois (100.00) decided it was an alternator issue. They then charged me 155.00 an hour for 3.5 hours on what should have been a 1/2 job and then charged three times what it would have cost to purchase an alternate. The took advantage of a stranded 73 year old motorist. 918.00 to replace an alternator is outrageous. My mechanic was appalled.

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Our five star rating is based upon how Mr. Blake Underriner responded to an unusual situation that arose in the transaction for our new Volvo. Without his highly professional disposition, a very special occasion would have been lost. His approach assures that working with all of his staff at Underriner Motors will be a satisfying experience.

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This dealership represents the very best of people, quality and excellence! If you want not only a great car and a great deal, but also a great buying experience from truly great people then definitely try Underriner for your next vehicle.

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Purchased a new Volvo .The sales team from order to signing documents was a very supportive process. Very helpful and knowledgeable on every little detail of the SUV. I Am very happy I chose to do my business with this dealership.

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I had to buy a car quick and Underriner made it easy! Thank you for not being pushy and for not playing games with the finance process. I know we will enjoy the car.

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My son and daughter-in-law purchased a used car from Underriner Motors (at our suggestion as we had a great experience a few years ago) -- took almost 4 hours for the entire transaction, would not deal on the price of the car, and gave them an embarrassing amount on their trade-in. When shopping for financing, the finance employee only checked banks that were national, not local, much less credit unions. Their FICO scores are nearly perfect, yet ended up with a Wells Fargo loan of 8%, stating their credit was "shallow." They are in the process of refinancing with a ... Read More

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DealerRater - Aug 13, 2018

My son and daughter-in-law purchased a used car from Underriner Motors (at our suggestion as we had a great experience a few years ago) -- took almost 4 hours for the entire transaction, would not deal on the price of the car, and gave them an embarrassing amount on their trade-in. When shopping for financing, the finance employee only checked banks that were national, not local, much less credit unions. Their FICO scores are nearly perfect, yet ended up with a Wells Fargo loan of 8%, stating their credit was "shallow." They are in the process of refinancing with a local credit union at 4.24%. Wonder what the kick back was on the Wells Fargo deal?? Shame on you, Underriner - you have lost an entire family as customers. You are just full of excuses, Bill Underriner and totally disrespectful and offensive to your customers.

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Best dealership I have ever dealt with and I have dealt with quite a few. Everyone was very friendly and took extra time to explain everything to me.

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Part of my purchase included several oil changes. I went in for my first oil change and was shocked to learn that Underrriner would not honor what they guaranteed during the sale . I've chosen to take my car elsewhere where I'm respected and treated better.

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Really great to work with and go the extra mile to make a deal thats right for you. The employees there are very helpful. I would recommend them to anyone.

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Everyone was really friendly and helpful for the most part. All the cars were in good condition and clean. I was able to test drive several vehicles which helped influence my decision. Rich (the guy that sold me my car) even bought me coffee! He was super cool and would totally recommend him.

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Leased my 2017 Tucson July 25 2017. Pleased with all the safety features of back up camera and blind spot alerts and other alerts, look of exterior and interior, pleased with the audio touch features for radio and phone calls, pleased with the navigational system. As time goes I'm sure I will enjoy much more features.

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Thanks to Paul Domina I have my second lease that I have worked with him to get and will work with him on my third. Great customer service.

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This dealership is in a great location with easy access and the staff is very friendly and professional. The facilities are clean and easy to navigate. I was impressed with the shop staff and the sales staff who were knowledgeable and willing to help. There is a wide selection of inventory available aranged in a way that is easy to veiw.

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I had a great experience and Underriner Hyundai is awesome to work with. They worked hard to meet my needs and make sure I was satisfied.

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We were looking for an all wheel drive vehicle after our other car let us down this past winter. While we were running some late errands one evening we decided to swing in and just have a look at what underriner had to offer. It was closing time but the sales staff still took the time to answer some questions. After we talked about it over the weekend we came back to do a test drive and decide on the vehicle we wanted. In just a few short negotiations we came to an agreement and purchased our saints fe. We ... Read More

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DealerRater - Jul 12, 2017

We were looking for an all wheel drive vehicle after our other car let us down this past winter. While we were running some late errands one evening we decided to swing in and just have a look at what underriner had to offer. It was closing time but the sales staff still took the time to answer some questions. After we talked about it over the weekend we came back to do a test drive and decide on the vehicle we wanted. In just a few short negotiations we came to an agreement and purchased our saints fe. We will definitely head to underriner first when we begin the search for our next vehicle.

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Just traded and bought a new Hyundai Tucson from Underrriner and Dan Chumney. It was a painless experience and one that I would do all over again. Did not feel pressured or hurried, or like I didn't have half a brain when dealing with it all like some dealerships make you feel. I am an older female that had done her homework on all aspects and it went just fine. They made money on me, but I made out ok too. It's the nature of the sale. But all in all, was a gentle good experience. It was ... Read More

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DealerRater - Jul 12, 2017

Just traded and bought a new Hyundai Tucson from Underrriner and Dan Chumney. It was a painless experience and one that I would do all over again. Did not feel pressured or hurried, or like I didn't have half a brain when dealing with it all like some dealerships make you feel. I am an older female that had done her homework on all aspects and it went just fine. They made money on me, but I made out ok too. It's the nature of the sale. But all in all, was a gentle good experience. It was not the cut-throat type of selling, at least not with the salesman I dealt with. Would recommend Dan to anyone!

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The dealership, sales staff (Jody) and the finance department went above and beyond in ensuring all if my needs were met! I would definitely recommend Underriner to anyone looking for fast, friendly and knowledgeable service!

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This is my second vehicle purchased at Underriner Hyundai. I will probably return for a third, when it is time. They are very comfortable to work with.

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I was looking around for somethong and I wasn't quite sure what I wanted. Jason called asked a few questions, then he called back within the hour and had the perfect vehicle picked out. He ran my credit and had me approved with 2 hours. I drove up the next day, went for a test drive (only because Dan insisted, which was nice) and we were on our way to lunch in our brand new Santa Fe. I was treated with dignity and respect.

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I have been to dealership twice both times they were very helpful and every service appointment they are straightforward Hyundai sonata has been my favorite cars to date

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Everyone at Underriner was very friendly and helpful. Buying my car was a very pleasant experience.I will definitely do business with them gain in the future.

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I purchased a vehicle from you. The entire experience was pleasant and relaxed. The salesman, Paul, took the time to listen to me and answer all my questions and concerns. This is the second vehicle i have bought from Underrinner and you have always made it pleasant. i would recommend this dealer to anyone interested in a vehicle, new or used.

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Great experience. No pressure friendly and easy to work with! Fast and no stress fair deal explained everything clearly and completely, helpful and answered all my questions.

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PERFECT GREAT DEALERSHIP CANT WAIT TO PURCHASE ANOTHER NEW HYUNDAI AT UNDERRINER MOTORS. GREAT CUSTOMER SERVICE. BEAUTIFUL DEALERSHIP. FRIENDLY SALES STAFF. BEST DEAL IN TOWN.

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I was very satisfied with everyone in delt with at underriner motors. My salesmen was very curtious as well as the finance man. I will definitely refer other people to your business.

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My car is full of technology but is user friendly especially with salesman's help. Everyone in the departments are very accommodating to help and very friendly.

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We enjoyed the experience and will recommend dealership to friends and family. We weren't pressured which is very important to our car dealership experience. A reasonable amount of time was spent with finance manager.

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Smooth dealing at every stage Very professional at every level enjoyable experience would recommend this dealaship to friends and relatives Excellent and very helpful great follow up

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Just purchased a 2011 SRX and found that all 3 wipers were ripped and not useable. Makes you wonder what else they missed. Simple,& important.

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I have been an Underriner Motors customer for 5 years and have had nothing but positive experiences with both service and car purchases. No hard sell and back and forth negotiations with the finance person and when I bring my car in for service it's done right and on time. I can name several dealerships in town that should take lessons from these guys.

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I had been thinking on buying a new SUV to better meet my needs than the Elantra I already had (she is a great car but I needed something larger) so I started pricing out SUV's in general and then thought ...but you enjoy the elantra why not another Hyundai?? so I started the process of getting pricing and doing a test drive...didn't take me long to fall in love with the Tucson!!! I am really enjoying driving this vehicle!!!

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I purchased a 2013 Hyundai Santa Fe from Underriner exactly a year ago. The engine seized up a couple hundred miles from home last week and it was turning into a tough week. The guys at Underriner welcomed me in, worked with several banks and were able to get me into a new Tucson that had all-wheel drive, even though I was upside down in the purchase. They were as helpful and honorable in the situation as they could be!

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I couldn't have been more pleased with my new car purchase from Underriner Hyundai, the staff was pleasant and easy to work with from the minute I walked in to the time I left the parking lot, all departments were very helpful and knowledgeable! Thank you Underriner Hyundai!

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John Bennett was awesome. Didn't try to sell anything not wanted. Up front about knowing information or not. If not, found the answer for us. Very professional and courteous. Stayed on his toes. Great job John.

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We had a good experience with no problems. We test drove three different car brands with two different sales people. Both were friendly and professional.

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Everyone was very helpful. It was very nice to receive 8 free oil changes, that helps a lot. Im a little disapointed that this car doesnt have the wifi Thank you

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Everyone was very helpful, friendly and professional. The salesman was knowledgeable about the car we were looking at. He went over everything pertaining to how lights, etc. worked and answered all our questions. We were very pleased with the entire experience and would not hesitate to recommend Underriner Hyundai to our friends.

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This is my second lease from Underriner, but I have purchased vehicles from other dealerships in town. The staff at Underriner are by far the best - easy to deal with, very professional, not pushy - the best!

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What I loved the most was having a familiar sales person handle my sale - someone I have known to be in the automobile sales industry for many years & one many of us have grown to trust.

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It's a Great place to buy a car. They are always very helpful and make buying a car fun! I will be back. I always recommend them to friends and family.

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I said we were satisfied. I believe we answered it all in the test of the survey. Maybe we are over surveyed. Experience was good.

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We test drove many vehicles in the price range we were looking for. None of them were to my husbands satisfaction. We did not think we could buy a new car in our payment range but were pleasantly surprised and now own a very nice 2016 Sonata!

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This is my third vehicle from Underriner's . I have been satisfied with the first two and am sure that I won't be disappointed in the Hyundai. The sales associates have all been very professional and interested in my needs in a vehicle and done everything within their ability to get me into the Vehicle of my choice. I have never felt pressured when looking at the vehicles or deciding on the one I wanted. I would definitely recommend Underriner to family and friends.

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Brycen, Jason and Greg were wonderful to work with. They did everything possible to get me into my new Santa Fe. They truly went above and beyond. I will be recommending Underriner Motors to anyone looking to purchase a new vehicle!

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I had a very positive experience and was very comfortable and impressed with the sales person I delt with and I would recommend it to my friends

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the dealership went beyond and above dealing with me on buying a brand new car from them have delt with them after I bought the car and have not one problem with the dealership and I don't think I will have any problem in the months to come. from William and Kathy Brown

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We had to leave our Volvo overnight after it was serviced. Our mirror and wiper cover were stolen. Service said, "What do you want us to do about it", among other comments. They were extremely rude about the whole incident. They told us the dealership doesn't have cameras and they aren't responsible for theft. I felt it was one thing to have things stolen but they were totally out of line they way they responded. We won't be back!!

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I emailed my interest to dealership, they got right back to me, both with email and phone. Very accommodating about setting up appointment. When I arrived the person I was to meet was already busy but two other salespersons were ready. Car was pulled up and prepared to see and drive. Deb Allen was my first contact and then I also worked with Bob Fannon. Both were extremely professional and easy to deal with. We made the deal quickly and efficiently and Bob made sure I had water and coffee to drink while we waited. The only hitch was that ... Read More

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DealerRater - Aug 19, 2016

I emailed my interest to dealership, they got right back to me, both with email and phone. Very accommodating about setting up appointment. When I arrived the person I was to meet was already busy but two other salespersons were ready. Car was pulled up and prepared to see and drive. Deb Allen was my first contact and then I also worked with Bob Fannon. Both were extremely professional and easy to deal with. We made the deal quickly and efficiently and Bob made sure I had water and coffee to drink while we waited. The only hitch was that it took a while to get into the finance office, but once I was there it went smoothly. One of the very best car buying experiences and I love my new car! I forgot my garage door opening and Bob sent it and the CD he found as well. Blessings, Deb

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The only thing was we weren't explained to about the Blue link option and set up. Apparently we get 1 year free and 3 months trial period on some of the options.

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Thank you, for all your help with finding a car. Driving the new car has been a lot of fun. I love all the features that the car has.

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I love my new car and the salesman was very nice and helpful. I just felt rushed when I finance this car and duked because I was never shown a price without the warranties when I got home and read everything I then went there and told them before I gave them my down payment I did not want the warranties. I feel they should have redone my loan and taken them off. Instead I was told to call when I make my first payment and they will be canceled and payed to the loan. Why could they not be ... Read More

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DealerRater - Jul 28, 2016

I love my new car and the salesman was very nice and helpful. I just felt rushed when I finance this car and duked because I was never shown a price without the warranties when I got home and read everything I then went there and told them before I gave them my down payment I did not want the warranties. I feel they should have redone my loan and taken them off. Instead I was told to call when I make my first payment and they will be canceled and payed to the loan. Why could they not be canceled now and the money not be borrows but I was told that is how it is. I did not appreciate being treated in this manner after signing the papers I really think know the finance department should have made this right at the time. I also ask for credit life and was told it was not availiable i did some reserarch and found it is.That is why it was not a good experience and I will find my own financing the next.time I purchase a new car.

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The staff were very helpful, patient and professional. We would highly recommend them to anyone. Worked past normal work hours to get us taken care of

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Paul Domina and Underriner Motors has made buying my Hyundai a very enjoyable and exciting experience, unlike other dealerships that I have dealt with before. I have my maintenance work done at Underriner as well as they are always straight forward, polite, and reasonably priced.

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We felt rushed, they could have taken more time to explain the operation of our new car! We appreciate them taking the window sticker off of our new car, but we have always kept it for our records! We were told that the cargo mat was in the car with the floor mats but wasn't, & was offered to buy one at cost. We couldn't track if it was supposed to be included because the the window sticker was thrown away!

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Great job. I will definitely buy from dealership and salesperson again. Clean, professional, not pushy, from salesperson to management. Also they sell great product. I am on my 3rd hyundai and feel its best value going.

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I did that in the last box....can't say much more, my fingers are tired of walking....Wish I could buy a car a year from this dealership. The experience was fun, informative, and pleasant. Good people, nice ambiance all around..

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Wonderful experience, definitely will recommended anyone looking to purchase a car to visit. They sell you more than just a car; they genuinely car about getting you the best deals and making sure that you are happy.

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I would highly recommend Underriner Hyundai to all my family and friends. The pricing and the warranty are outstanding. The staff at Underriner are fantastic and very professional.

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Great experience working with everyone at Underriner. We appreciated their patience with our questions on the Santa Fe vs the Tucson. Buying a new car isn't something we do often. Thank you

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We were treated well and love our new SantaFe. I am just frustrated at how many words you want me to leave about my experience. I am happy. Enough said.

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Richard, was very professional and knowledgable this was the second purchase we have made from him. I would strongly recommend Underriner. They are very courteous it was a pleasant experience.

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We were on a road trip and started having problems with our car half way through. Underriner Motors gave it a look immediately, and fixed the issue within 24 hours. The shuttle service and caring staff made this experience as pleasant as it could've been.

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They were great and helped me get into the car that I wanted without having any worries. They made sure I was comfortable and getting the best deal.

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Great experience and very attentive. I knew what car I wanted and I felt that Dan did a great job showing my the difference between the models and helped with my budget.

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It was a long process, but Dan and the team worked hard to get me where I needed to be. So thank you guys for the help.

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We had a wonderful experience with underinner. We actually enjoyed the buying experience. Had fun with the staff. Even met the owner!! Best buying experience of our lives.

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Of all the car dealers I've dealt with Underriner has been the best. Nice, informative, not aggressive, informative, responsive. Bought long distance but had a family member visit the dealership on my behalf.

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Service was wonderful and I will definitely be back, they made my car buying experience wonderful, and I will definitely refer friend and family to this dealership. They were not pushy in any way and just wanted to make sure that I got the best deal I could.

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This is the 4th Hyundai that we have purchased. The service staff is great to work with and the two salesmen we have dealt with, Dan Chumney and Steve Staebler, on the last 2 vehicles, have been so helpful, especially with setting up Bluetooth and other systems that were new to us.

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Very professional staff that keep you in the loop every step of the way. I was greeted at the beginning of the visit, offered coffee or water before we even began, asked what I was looking for and went with at least three options; answering every question I had with absolute professionalism.

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I was very impressed with the staff at Underriner Hyundai. They were friendly and helpful. Greg, our salesman was knowledgeable about all the vehicles that he showed us. He showed us the Tucson and the Santa Fe.

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Have purchased numerous vehicles from Underriner Motors for 12 years. Extremely professional sales dept. Always meets my needs with a fair price. We are completely satisfied with our car buying experiences.

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Have never been a fan of buying a vehicle from a dealership because of the high pressure and feeling like we were a target. however, Scott and the team at Underriner were fantastic and did a great job of helping us get what we wanted without trying to pressure us into something that we did not need or want. Since the purchase they have been helpful but respectful and I look forward to continuing to work with the Underriner Team.

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I recently purchased a new Hyundai Santa Fe Sport from Underriner motors..I was very satisfied with all phases of the purchase. Greg and Jason were honest and very helpful. Greg was very knowledgeable about the cars I was interested in. He was one of the best salesman I have ever dealt with and I have bought a lot of cars over the years. I would highly recommend this dealership and these two gentlemen if you are in the market for a car.

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Very helpful in finding a car that fit my needs of price,size,and gas mileage the financing was very convenient with my own bank. The paper work was quick.

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It is my new car and underriner made feel so comfortable and confident in choosing my car trim. I thank shilo for being so helpful in everything!

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Good service is important! However, Ray in the Hyundai Parts and Service department at the Zoo Drive location in Billings, MT was outstanding! He was courteous and helpful. He assisted not only with diagnosing the problem with my vehicle and explaining all of my options, but he also found two recalls on my vehicle that needed to be addressed, and one of them was already causing me problems that I knew would need to be fixed. He found a way to get me in that very day for service, called a courtesy van to take me home until my car ... Read More

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DealerRater - Oct 17, 2015

Good service is important! However, Ray in the Hyundai Parts and Service department at the Zoo Drive location in Billings, MT was outstanding! He was courteous and helpful. He assisted not only with diagnosing the problem with my vehicle and explaining all of my options, but he also found two recalls on my vehicle that needed to be addressed, and one of them was already causing me problems that I knew would need to be fixed. He found a way to get me in that very day for service, called a courtesy van to take me home until my car was diagnosed, and offered a return courtesy drive when it was finished. His exemplary service and kindness is not only going to prompt my return to this dealership in the future, but it will also mean that others will hear from me about where in town to go for good service and good people. It was a wonderful experience. Thank you!

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Our 2009 Honda pilot was involved in a minor accident, we chose Underriner to do the repair work because that is where we purchased it. They said they did not have time to wash it, which is a standard in most professional shops and the thing that brought me here is they swapped out our headlights for ones that have swirls, scratches and are real foggy. It looks like the lens have been sanded ir something. In my book that is theft. There was no reason they had to mess with headlights as the damage was the lower bumper. I have ... Read More

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DealerRater - Oct 15, 2015

Our 2009 Honda pilot was involved in a minor accident, we chose Underriner to do the repair work because that is where we purchased it. They said they did not have time to wash it, which is a standard in most professional shops and the thing that brought me here is they swapped out our headlights for ones that have swirls, scratches and are real foggy. It looks like the lens have been sanded ir something. In my book that is theft. There was no reason they had to mess with headlights as the damage was the lower bumper. I have not tried to contact their body shop manager because I feel this is something they do, kindof like bubble gum on a hose stuff. It is obvious they are only concerned about money, and if it takes extra time to ensure a job is done right they choose to save time. Complete FAIL. I will never return, I have advised family and friends not to as well. If they wish to contact me about this message email me at [email protected]

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This is our 4th Hyundai and have worked with Mr. Staebler for 3 of them. Very much like the vehicle and worked well with Mr. Staebler. We thought the finance person, can't remember his name, was too aggressive in selling the windshield/ding protection - buyer's remorse on those.

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I had a great experience. The staff were friendly and very helpful specially Shilo. She asked us about our preferences and presented each different models so we can choose well. Very happy with the purchase. Will definitely recommend to a friend!

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Pre approved online.. Shilo called me first thing in the morning and offered a pick up going to their store. Mark was way good in making things possible. Great experience. Lastly, thanks to the owner for making dream a reality..

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Everyone was very courteous. I took a long time to decide if and what to buy, and everyone was understanding and helpful. I feel that I got a fair deal and I am very pleased with the car.

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This is a great place to get a car. Everyone here is helpful and friendly. It was a very straightforward and open environment. I will definitely be returning to buy my next car here

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I am very happy with my new car, I absolutely love the price and mid class luxury of being the owner of a brand new car and driving my car off the show room floor, also the perks included in owing a reliable car that I know my children are safe is the best feeling overall. Thanks Hyundai for making my dreams come true, sooner then I expected. :)

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Salesman, Mac, was very helpful and professional. He was very informative about the features of the vehicle. He introduced me to Mark, who handled the finance portion of the transaction.

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Enjoyed working with Mac very much. A gentleman. He is a asset for Underriner Motors. Their service department is also very engaging. I will recommend Underriner to others.

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Everything was terrific, plenty of test drive time, looked at several vehicles and test drove several vehicles, weighed the pros and cons of various vehicles before making decision.

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I went to look for a used vehicle, i was told they did not have many to look at and was taken to the new inventory and from there I felt it was all about the dealership making as much money and the best deal for themselves and not trying to see if the deal was good for me. I will not buy another vehicle from this dealer.

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Very patient with a first time new car buyer. I would highly recommend the sales staff at Underriner. They understood what I was looking for and took the time to give me all the options, I appreciate their excellent service.

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